Privacy Policy

DATA PROTECTION STATEMENT OF INTENT

This Statement of Intent sets out how Frank Brown and Son (Luton) Ltd uses and protects your privacy regarding your interaction with ourselves. Being committed to protecting and respecting your privacy and having responsibility as a “Data Controller” under applicable data protection legislation.

Frank Brown and Son (Luton) Ltd may update this statement from time to time to clarify certain sections.

This Privacy statement sets out the basis on which any personal data is collected or provided and processed by Frank Brown and Son (Luton) Ltd. Please read the following carefully to understand our views and practices regarding personal data and how it is treated.

When visiting www.frankbrown.co.uk you are accepting and consenting to the practices described in this policy. If you have any queries about this Policy or how we use your personal information, please contact us using the details at Contact us (link to your CU page) If information is provided by which you can be identified, then it will only be used in
accordance with this privacy statement.

Information

Personal information may be obtained when using our website, enquire about products and services, registering with us, send or receive an email, ask a question or otherwise provide us with personal information. We do not carry out any direct electronic marketing or sell, distribute or lease your personal information

Data Collected

  • Name and job title
  • Contact information including email address and phone number
  • Order details
  • Information relevant to supplier performance surveys.

You can tell us to delete all or specific information at any time and we will remove the said information within 48 hours.

Why such information is collected

By creating an account is part of our registration process enables us to notify you about delivery schedules, maintaining our site’s security and ensuring the content from our site is presented in the most effective manner.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information.

Links to other websites

Our website may contain links to other websites that may be of interest. When using these links, having no control over these websites we are unable to provide the protection and privacy of any information which you provide and is not governed by this privacy statement. (You should look at the privacy statement applicable to that website).

Information period

Information is held for no longer than necessary, as set out in our Data Retention Policy. We will retain your information for any period required by law, for example for compliance with HMRC requirements. Where we are not under a legal obligation to retain your information, determining what is necessary by reference to the lawful basis for processing set out above and our legitimate interests.

You may request details of personal information which we hold about you under the Data Protection Act. If you believe that any information we are holding on you is incorrect, incomplete, require deleting, or the length of time information will be kept. Please email us and we will promptly correct or delete any information found to require changing.

Nominated Data Protection Officer

A named Data Protection Officer (DPO) is Helen Brown (Director), who is responsibility for our data protection compliance and has the knowledge, support and authority to do so effectively in an event of an investigation into a complaint.